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Seller's Address




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Hours & Shop Information

Due to the impact of COVID-19, some of the countries cannot be shipped because the transportation of Japan Post is suspended.
Please see the following link that is described "Countries and territories to which acceptance of mail is temporarily suspended." Now we accept the orders except in these areas.

About Price

Price includes international shipping fee.

About Payment Billing Date

Payment method: Credit card

* The price of your country's currency which indicated on the item might not be the same as credit card company charges.

* Actual price is calculated by original Japanese Yen price to your country's currency on the shipping date by credit card company's exchange rate. (Please select JPY by the pull down menu at the bottom of the item page)

* Customs policies are different among countries. Restrictions might be applied to some of the products or materials.

* Additional fees may be required depend on the deliver country or region.

* Any customs and import duties charged after the parcel arrives the destination country. The charges must be paid by the recipient of the parcel.

For more information please contact your local customs office for current charges before your order.

Shipping Date

In principle, we will ship within 5 working days after payment is received.

Price includes international shipping fee from Japan. We ship via registered mail.

Notes on Refund and Returning Goods

Requests for exchanges or returns have to be made within seven days after delivery, and items must be unused.(Please see follows)

Returns will not be accepted for the following types of items:
* Opened, damaged, used, or stained by the customer
* Items arrived destination more than 7 days
* Pictures on the website are taken by the original products. Reason for return such as "The item is different from what I imagined" will not be accepted.

Shipping charges and handling charges (including COD handling charges) will be refunded only if the return is a result of our shop's mishandling such as different items or color or size are sent to the recipient.

If you need to process a return or exchange, please send pictures of your received item(s) to our contact email address and we will give you instructions of the process. Please do not process a return without any notification.

We will resend correct item(s) after receiving the incorrect item from the customer. The return shipping fee will be refunded via Paypal.

Regarding to damaged or lost items during the delivery, our Registered Parcel has insurance against damage or lost. Please contact your local post office. We will not refund the shipping fee if damage or lost happened during delivery.

Please contact us (info@wano-wano.com), if you have any questions about our return and exchange policy.